Managed Service Provider (MSP)
A managed service provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems.
The evolution of MSPs
The evolution of MSPs began in the 1990s with the emergence of application service providers (ASPs), which offered a level of service for remote application hosting. ASPs helped pave the way for cloud computing and companies that would provide remote support for customers’ IT infrastructure. MSPs initially focused on the remote monitoring and management (RMM) of servers and networks. Over time, they have expanded the scope of their services as a way to differentiate themselves from other providers.
Today, the terms cloud service provider and managed service provider are sometimes used synonymously when the provider’s service is supported by a service-level agreement (SLA) and is delivered over the internet.
Cost Savings
Outsourcing IT needs to Harmless Connections can be more cost-effective than maintaining an in-house IT team. Harmless Connections operates on a predictable subscription-based model, which can help businesses budget more effectively by transforming unpredictable IT expenses into a consistent, plannable operating expense. This eliminates the costs associated with hiring, training, and retaining IT staff, including salaries, benefits, and office space.
Access to Expertise
Harmless Connections provide access to a team of experts with diverse skills and up-to-date knowledge of the latest technologies. This level of expertise might be beyond the reach of many small to medium-sized businesses that cannot afford to hire specialists for every IT area.
Focus on Core Business
By outsourcing IT management to Harmless Connections, businesses can focus on their core competencies without being bogged down by technical issues. This allows internal tea